Privacy Policy

Effective date: 28 September 2025

1. Who We Are

Your ADHD Home is run by Jenefer Livings, and is a trading name of Silk Helix Ltd, a company registered in England and Wales (Company No. 12080100 with registered office at Elizabeth House, 28 Baddow Road, Chelmsford, Essex CM2 0DG).

We provide advice, and support services for parents of neurodivergent children, as well as digital resources and training.

You can contact us about this policy at:
GDPR@youradhdhome.co.uk

2 What Data We Collect

We collect and process the following types of personal information only where you have directly provided it to us:

Contact details: name, email address, phone number, and postal address.
Booking details: information you provide when booking calls, courses, or downloads.
Client information: details you share about your family circumstances, challenges, or goals during consultations or via forms.
Payment data: handled securely via our payment processor; we do not store full card details.

3. How We Use Your Data

We use your data to:

Deliver services you’ve requested or purchased.
Communicate with you about appointments, updates, and support.
Send resources, newsletters, or marketing emails (only if you’ve opted in).
Maintain records in line with our legal and professional obligations.
Improve our website and services.

4. Lawful Bases for Processing

Under the UK GDPR, we rely on the following lawful bases:

Contract: to provide services or fulfil purchases.
Consent: when you opt into marketing or provide sensitive information voluntarily.
Legal obligation: to comply with tax, safeguarding, or professional requirements.
Legitimate interests: to improve services and ensure security.

5. How We Store and Protect Your Data

Your data is stored securely using encrypted and password-protected systems. We only retain personal information for as long as necessary to fulfil our services and comply with legal obligations.

We do not sell or share your information with third parties for marketing purposes.
We may share limited information:

With professional advisors (e.g., accountants) under strict confidentiality.
When legally required (e.g., safeguarding, court order, or law enforcement).
With your consent (e.g., referral to another professional).

7. Your Rights

Under UK data protection law, you have rights to:

Access your data
Correct inaccuracies
Request deletion (“right to be forgotten”)
Withdraw consent
Restrict or object to processing
Data portability

To exercise these rights, contact us at GDPR@youradhdhome.co.uk.

8. Cookies

We do not use cookies on our website.

9. Data Retention

Client records are retained for six years after our last contact, unless a longer retention is required by law.

10. Complaints

If you have a data protection concern, please contact us first.
You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.